We are looking for a Social Media Specialist to manage the social media platforms for Jazeera Airways, deliver relevant campaigns to grow and activate followers and ensure timely response to customer queries.

Responsibilities and Duties:

• Manage implementation of Jazeera Airways social media strategy across key channels: Facebook, Twitter, Instagram & YouTube.
• Create calendar for social postings to support marketing campaigns, grow fan bases and increase engagement.
• Support key Jazeera Airways messages – product & service messages, route launches, and corporate news.
• Supervise creation and production of relevant content to support social postings (video, stills, infographics etc).
• Monitor all social postings from Jazeera Airways and ensure consistency and accuracy.
• Develop briefs for campaigns based on marketing plans, brief agency partner and manage development for internal review.
• Supervise community management with the Agency and Call Centre and ensuring customer enquiries/ complaints are resolved in good time.
• Produce regular social media reports and updates.
• Oversee technical implementation of Customer Loyalty programs across all the channels.

Requirements and Qualifications:

• Bachelor’s Degree/ Diploma in relevant subject.
• Minimum 2-3 years’ experience in similar role.
• Knowledge of all key social media platforms and their functionality.
• Ability to think creatively.
• Excellent communication skills.
• Strong co-ordination skills.
• Attention to details, quality and meticulousness of tasks.
• Fluent in Arabic & English.